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Technical Support Request

To insure that your request is handled as quickly as possible, please fill out all information requested below. Failure to do so will only delay getting you the help you need.

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If you have received a 9100, 9B00 or 9C00 error message, READ ME FIRST.

Support Request Form

Please enter your serial number:

        If you have a DEMO version, click HERE.

Which Signal Intelligence product are you requesting help on?

What is the product version number:


Which operating system are you using?

What is the nature of the problem?

Did an error message appear?

            Program error message

            Windows error message

            No error message

What program or application were you running when the error occurred?

What radio were you using?

If an error message was displayed, please enter a brief description of the message below.

NOTE: All Scan*Star error messages have ID numbers that identify the type of error and exactly where the error occurred. If you get a Scan*Star error, just record the numbers below. If you get a Windows GP fault,  enter the program name and location from the details window.

What were you attempting to do when the error occurred? Please include the steps you took just before the problem occured.

Please provide your E-MAIL return address: